WellCard Health
Home > >

What is 24/7 Doctor?

You and your family should never go without medical expertise. As part of our empowering health and wellness program, WellCard Health members have around-the-clock access to talk one-on-one with a top physician. Whenever our members need a doctor's advice, answers, medication prescription, or even diagnosis, WellCard Health's 24/7 doctor is there. We call it WellCard Health. You'll call it empowering.

As a member, you can enjoy this service on the telephone or online when your primary care physician is not available or you'd like to use your WellCard Health supplemental health care membership to avoid a doctor office visit, saving you both time and money. Members often use this 24/7 service torequest medication prescriptions or refills during a busy work day or during nights and weekends when doctors are otherwise unavailable. It's easy to connect with our nationwide doctors by phone or online for non-emergency medical issues, questions, or concerns.

Common conditions treated with our 24/7 doctor services includes: sinus infections; allergies; pink eye; respiratory conditions; bronchitis; colds and flus; urinary tract infections; headaches andmigraines; and stomachaches and diarrhea.

As part of this health care alternative with WellCard Health, members empower themselves with our 24/7 educational and interactive health management systems that include a number of online health and wellness tools such as a symptom checker, health library, e-mail access to doctors, personal health record storage, and risk assessments.

Never wait for a doctor again!

  • Access a physician from anywhere via telephone or e-mail, 24 hours a day, 7- days a week.
  • Physicians discuss symptoms, recommend treatment options, diagnose many common conditions, and prescribe medication when appropriate.
  • Save money by avoiding unnecessary doctor's office or ER visits.
  • Never wait for an appointment or sit in the doctor's office again.
  • Our network of physicians is U.S.-based, licensed, board-certified, rigorously credentialed, and highly experienced.
  • Instantly available for all ages - from children to senior citizens.
  • Easy method of payment debit or credit card for $35/year flat fee as well as $35 additional fee for each consultation resulting in a prescription.
  • Prescriptions phoned into your local pharmacy for pickup.
  • HIPAA compliant and confidential.
  • Free Personal Health Record (PHR) where membersstore, manage, and share their medical records from one central location.

A Note About Our 24/7 Telemedicine Service:
Telemedicine is defined by the American Telemedicine Association as "use of medical information exchanged from one place to another via electronic communications to improve patients' health status. This includes providing direct consumer outreach and services and use of the Internet and other technologies for tele-consultations, consumer medical education, remote patient monitoring, online medical records, specialist referrals and much more."



F.A.Q

Q. What is WellCard Health's 24/7 doctor service?

Talk to a Doctor Now service WellCard Health offers 24/7 access to a nationwide network of U.S. licensed physicians for telephone and secure e-mail medical consultations as a convenient health care alternative for you and your family. These top physicians will discuss symptoms, recommend treatment options, diagnose many common conditions, and even prescribe medication when appropriate.

Q. What conditions can be treated by a telephone consultation?

Talk to a Doctor Now service WellCard Health provides access to physicians for the treatment of non-emergency, acute, short-term conditions involving routine primary care as a convenient way to reduce the cost of health care for you and your family. Specific examples include cold and flu, upper respiratory infections, upset stomach, sinusitis, and many other everyday ailments.

Q: How much does WellCard Health's 24/7 doctor service cost?

A: As a member, you'll receive unlimited physician consultations by phone for a registration fee of $35.00/year. Please note that there is an additional $35.00 fee if your consultation results in a prescription.

Q. How do I request a consultation?

After logging into this website as a WellCard Health member, you will have immediate access to our physicians on the "Locate a Provider" page. Join now and start saving today!

Q. What are the different types of consultation services offered?

As part of this health care alternative, WellCard Health offers you two different types of service through its 24/7 doctor:

  • Informational Consultations: Convenient, 24/7 telephone or e-mail access to physicians for general advice and recommendations regarding routine medical conditions.
  • Diagnostic Consultations: Comprehensive telephone medical consultation, often resulting in diagnosis and specific treatment recommendations. Medication may be prescribed if appropriate, for an additional $35 fee. Priority consultations occur within 3 hours. Please note that this service is available by telephone only and not by e-mail.

Q. Is there a minimum age requirement?

Yes. The primary member/account holder must be 18 years of age or older. A parent or guardian may conduct a consultation on behalf of an underage dependant dependent as long as they are listed on the account.

Q. Can I get the consultation information to my doctor?

Yes. With your WellCard Health membership, you will receive a FREE Personal Health Record (PHR) where you can access your private and secure doctor consult record.




Notice to Members – Your plan may not access all of the services listed on this page.
This plan is not insurance.
The plan provides discounts at certain healthcare providers for medical services.
The plan does not make payment directly to the providers of medical services.
You are obligated to make payment for services but you will receive a discount from those providers contracted with the plan. The name and address of the licensed discount medical plan organization is AccessOne Consumer Health, Inc. 84 Villa Rd, Greenville, SC 29615; 855-588-1300; www.accessonedmpo.com.